Specialists

Technology Business Operations

Technology Business Operations

Swingtide specializes in Technology Business Operations. We believe that to successfully deliver these functions you need a thorough understanding of IT, finance, and sourcing. That is what we offer. CIOs today have to answer to a lot of people.

They are heads of a business, and they serve a business. In order to fulfill their fiduciary responsibilities, they need to have a lot of information that is often difficult to obtain.

"It all has to work, all of the time."

Although the IT department is still relatively new from a corporate historical perspective, it is easy to understand the core functions of IT.

The CIO needs to develop and maintain business applications along with supporting the data centers and equipment that run those applications. The CIO also needs to support the end users by providing personal computers, phones, tablets, and other devices. Everything needs to be connected through the internet or other networks, and it all has to work all the time.

Technology Business Operations

IT Assessment

Swingtide will complete a rapid assessment of the state of your technology business operations (TBO). We’ll provide a comprehensive and objective analysis of the TBO functions and deliver an actionable assessment of your current state with an identification of delivery gaps, compatibility issues, and areas for cost, operational, process, and relationship improvements. This rapidly provides a platform to address short-term issues, develop strategic operational roadmaps, and support future IT decisions.

Target Audience
  • Needing to rapidly evaluate the people, processes and tools supporting technology business operations
  • With a change in IT leadership (new CIOs)
  • Trying to understand IT costs and realign them to current business requirements
  • Desiring to move up the technology business management maturity curve
  • Prioritizing improvement activities to maximize value
Key Benefits
  • Focused technology business improvements to maximize the value
  • Understanding of organization, process, tools, and people
  • Ability to focus resources on activities valued by businesses and eliminate wasted spend
  • Helps with the prioritization of IT investment decisions
  • Clean-up operations: take out unneeded licenses, circuits, assets; eliminate excess capacity to align with current business needs
Technology Business Advisory

CIO Advisory

Due to the evolving complexity of technology, many organizations find themselves in a period of transition. They may be hiring a new CIO or searching for a CIO who has the mindset and capability to lead their technology organization. Companies need someone who is experienced, innovative, cost-conscious, and sophisticated to run things at an enterprise level. Swingtide can assist you in picking the right CIO for your organization. We can provide business analyses and recommend projects that will benefit your organization and accelerate the time to effectiveness for your CIO.

Target Audience
  • Organizations searching for a new CIO
  • Organizations who hired a new CIO
  • In need of an assessment of current state of IT
  • In need of assistance with development of future state IT model
  • In need of prioritization of needs and key IT initiatives
Key Benefits
  • Leading healthcare industry IT Subject Matter Expert (SME)
  • Quick-hit opportunities
  • Identification of goals and objectives
  • Identification and integration of business needs
  • Definition and understanding of key IT system and service requirements
  • Development or refinement of technology roadmap and standards
  • Development of strategies to achieve goals and objectives
Technology Business Advisory

M&A Support for IT

Swingtide offers services that help companies with organizational transitions. We provide program governance, financial oversight, and contractual assistance in the high-pressure circumstances of mergers, acquisitions, divestitures, spin-offs and other strategic organization level changes.

This offering includes the provision of the detailed, time-sensitive, and complex work necessary to complete contractual due diligence and all the technology business related integration or separation activities required to support these strategic business changes.

Swingtide’s activities span analysis of technology contracts for usage and transfer rights, development of transition services agreements, integration and separation planning and the identification of the economic impact of a transaction (e.g., unabsorbed overhead, separation fees, service realignment).

Target Audience
  • Divesting or acquiring businesses
  • With limited experience supporting acquisitions & divestitures
  • Seeking full understanding of a transaction impact
Key Benefits
  • Efficient and timely organizational transitions
  • Mitigation of risk, minimization of cost, effective governance during the transition
  • Understanding the fully-loaded cost of a transaction to support better decisions and eliminate surprises
Technology Business Advisory

Chargeback Service Catalog

Swingtide’s chargeback service catalog is a guide in business terms that describes the services your IT department delivers to internal customers. In effect, the chargeback service catalog is the pricing menu and statement of work for the IT department’s contract with its customers. Having the right service catalog enables demand management, operational optimization, and tax transfer pricing by setting the rules of engagement between business units and IT.

It enables customer alignment and creates a language that puts your internal customers in control of the IT support that is delivered. The approach balances administrative costs of implementation with real business benefits received.

Target Audience
  • Wishing to implement a shared services structure
  • Improving IT alignment with business
  • Reducing or redirecting IT spend
  • Confronting global transfer pricing tax issues
  • Divesting or acquiring businesses
Key Benefits
  • Align costs with consumption, enabling better user decisions and business analysis
  • Focus resources on activities valued by businesses and eliminate wasted spend
  • Enable more standardized solutions and economies of scale
  • Establish processes and measurements to assist in prioritizing activities, benchmarking, and managing and sustaining improvement activities
  • Improve IT’s contribution to overall business profitability
Technology Business Advisory

Business Case

In order to achieve long-term, sustainable cost savings, it is important to have a focused effort and review costs from a broad and objective view — financial, technical and sourcing. Swingtide’s cross-functional team will align with you and your organization to identify, analyze, plan, and execute business-value-driven cost reduction activities. Programs include staff analysis, benchmarking, IT contract review and renegotiation (e.g., software, maintenance, and telecommunications), asset and capacity reviews, and project portfolio analysis.

Target Audience
  • Needing to generate cost savings
  • Lacking available resources for clean-up or optimization activities
  • Reducing or redirecting IT spend to higher business value
  • Prioritizing improvement activities to maximize value
Key Benefits
  • Provides short project payback through the identification of quick-hit opportunities
  • Provides a roadmap of recommended prioritized activities to increase ROI
  • Provides an objective validation of IT costs, similar to an external audit
  • Improves IT/business alignment through the validation of cost component
  • Produces bottom line results faster than revenue enhancement programs
Technology Business Advisory

Cost Clean-Up

In order to achieve long-term, sustainable cost savings, it is important to have a focused effort and review costs from a broad and objective view – Financial, Technical and Sourcing. Swingtide’s cross-functional team will align with you and your organization to identify, analyze, plan, and execute business-value-driven cost reduction activities. Programs include staff analysis, benchmarking, IT contract review and renegotiation (e.g., software, maintenance, and telecommunications), asset and capacity reviews, and project portfolio analysis.

Target Audience
  • Needing to generate cost savings
  • Lacking available resources for clean-up or optimization activities
  • Reducing or redirecting IT spend to higher business value
  • Prioritizing improvement activities to maximize value
Key Benefits
  • Provides short project payback through the identification of quick hit opportunities
  • Provides a roadmap of recommended prioritized activities to increase ROI
  • Provides an objective validation of IT Costs, similar to an external audit
  • Improves IT/Business alignment through the validation of cost component
  • Produces bottom line results faster than revenue enhancement programs