We offer you expertise and resources to solve your problems with vendors or IT costs.

Overview

Swingtide offers tightly integrated teams of sourcing, contracting, financial, and technical experts. Our competitive advantage is the depth of experience and proven, practical solutions developed as leaders and advisors in many industries. Our fact-based methodologies provide sustainable benefits. By focusing on what’s right, we never suggest anything we wouldn’t do ourselves.

History

Swingtide, Inc., started as a software company and in the early 2000s shifted focus away from software to advisory services. Since making this shift we have grown to become a trusted partner to companies in most industries by helping them improve the full lifecycle of their vendor relationships.

You benefit from our experience.

Our high-performance team is a rare mix of sourcing, contracting, financial, and technical experts. Meet some of our leaders. We’re a team you’ll like to work with.

Diane Carco

President

Diane Carco is an industry-leading expert in technology sourcing and contracting and has led Swingtide since 2005. Prior to that Diane has held CIO positions at global financial services entities. She is a CPA, co-author of The Smart Way to Buy Information Technology (AMACOM, 1998), and a recognized expert in helping companies get value from the full life-cycle of their third-party relationships.

Michelle Volk

“I’m passionate about focusing my experience and energy on Swingtide’s day-to-day operations, processes, and talent in order to make a massively powerful and positive impact for our employees resulting in unsurpassed client satisfaction. As an avid runner, I apply the same rules to my role as COO – always viewing the strategy of the marathon while maintaining focus on the details of every step.”

Ms. Volk brings over 30 years of supplier, client, and advisory IT experience in contract negotiation and management, client relationships, financial analyses, and process improvement. She offers a calm and organized leadership approach, using proven project management and risk-focused techniques to decompose complex business issues into their fundamental parts. Michelle holds a Master of Business Administration and is a Certified Management Accountant.

Mark Barner

“I have a keen interest in assisting the C-suite in health systems examine their IT operations with a view on a service and technology model that is quicker, better, cheaper, faster and more secure. I want to bring my energy and strategic thinking to assist CIOs and other technology leaders in healthcare through consulting, coaching and mentoring.”

Mark serves in the capacity of an executive consultant and healthcare practice lead for Swingtide after serving for 37 years in the IT services industry in such verticals as healthcare, state and local government, financial, and insurance. Mark had a lengthy stint in healthcare serving as CIO for several health systems and ministries within Ascension, a $23B operation. Mark is a skilled IT leader and has served on boards and audit committees within healthcare vertical. He has a passion for mentoring and coaching IT executives as well as going deep with CIOs on strategy and operational reviews such as IT assessments, structure, and design of the IT team and finding untapped value opportunities.

David Holdmeier

“The challenges facing organizations today take the combined talents of many to solve. I have an intense enthusiasm for aggregating and collaborating with amazing people and organizations to develop those solutions.”

David brings years of experience in contracting, relationship management, analytics and public accounting to Swingtide. Most recently, David led supply chain integration efforts for mergers, acquisitions, and divestitures for one of the nations' largest health systems by engaging cross-functional teams, building executive relationships, and managing each transaction to completion. David is an active CPA.

Brad Forth

“I’ve always been amazed at what can be accomplished when people work together toward a common goal. This is what drives me. Being able to work with our clients to achieve more than anyone thought possible…it’s an awesome thing.”

Brad has held sourcing and contracting leadership positions across many industries and negotiated hundreds of supplies and purchased services agreements of varying complexity. Most recently, Brad led the development and operations of a sourcing and contracting team for one of the nation’s largest healthcare system. His experience in sourcing, healthcare contracting and leadership provide him with a unique skill set and knowledge to drive process, sourcing and contracting value.

Tim Rindler

Tim Rindler is a highly skilled consultant who brings tremendous experience in enterprise-wide contract management system implementations and a hands-on approach to clients in a variety of industries. Tim has helped clients through significant organizational and processes changes, and enabled them to meet and exceed goals to increase transparency, reduce risk, and improve efficiency.

Doreen Farthing

“I thrive as part of an innovative team of experienced professionals, who capture unorganized processes, competing agendas, and unclaimed savings and tame them into a well-designed, cost-effective, predictable system. I never tire of that thrill.”

Doreen is an executive consultant and is Swingtide’s Complete Vendor Lifecycle Management practice lead. She brings a rare combination of legal and business acuity to our clients by advising on complete vendor lifecycle management solutions, IT and legal operations, and negotiating agreements. With almost 40 years of experience, Doreen is an executive who understands how legal, ethical, and compliance concerns impact strategic business and operational decisions. In addition to technology, she has experience in the services, manufacturing, software, automotive, and healthcare industries.

Chris Herman

“The creation of a sustainable harmony, composed under the pressure of conflicting goals, that creates the highest value for the client is the aim of negotiation.”

Chris Herman is a senior sourcing and contracts professional with extensive experience with technology agreements of all types (outsourcing, software, hardware, consulting and network/telecommunications). He brings a depth and breadth of expertise not commonly found in the sourcing arena. While in his previous roles, Chris managed and optimized large portfolios of technology agreements, was responsible for strategic vendor relationships and realized tens of millions in cost savings in connection with outsourcing initiatives and acquisition and divestiture activities.

Jim Sepulveda

“Investments in technology require the same rigorous financial assessment as any other investment an organization makes. While never quantifiable to the penny, the cost benefits of an IT investment must be demonstrable.”

Jim Sepulveda, is a proven professional with extensive experience developing financial models, metrics, and processes to assess and manage Information Technology operations. He is experienced in translating complex financial analysis into tangible business results. As assistant controller/IT for a large financial services company, he assisted in the development of financial mechanisms to capture, measure, and report IT costs and benefits, providing a foundation for robust IT budgeting and chargeback capabilities. As a Swingtide consultant he has assisted clients with negotiating complex sourcing deals.
Integrated Team of Experts

Our tightly integrated team of experts have a thorough understanding of IT, finance, and sourcing.

Holistic Lifecycle View

We take a holistic view of the process chain in developing and delivering each solution to ensure sustained success.

Swingtide

Approach

We help our clients by integrating the financial, sourcing, and technical disciplines in the solution of each problem. You may face these complex problems once or twice. We address them every day.

Integrated Team of Experts

Our tightly integrated team of experts have a thorough understanding of IT, finance, and sourcing.

Holistic Lifecycle View

We take a holistic view of the process chain in developing and delivering each solution to ensure sustained success.

Fact-Based Methodologies

We use a fact-based, detailed methodology that is customized to align with your corporate culture.

Tailor-Made Solutions

We offer tailor-made solutions that are right for you and are delivered by experts.

History

Founded in 2001 as a consulting firm with deep expertise in IT sourcing, technology management, and IT finance.

Our methodologies have been developed over many years as senior executives and advisors to large and small companies across industries. For nearly thirty years, the members of the current Swingtide team have worked together in solving technology business and outsourcing relationship problems.

Our solutions were initially developed out of necessity as a result of challenges we faced when we were in the client chair. From there, we have evolved these Swingtide methodologies through many different experiences over the years. The result is proven methodologies and solutions that address today’s problems.

Swingtide

Complete
Lifecycle
Management

“a holistic approach to contract lifecycle management, encompassing policies, processes, and tools, training, communication, and continuous improvement practices”
Swingtide

Complete
Lifecycle
Management

“a holistic approach to contract lifecycle management, encompassing policies, processes, and tools, training, communication, and continuous improvement practices”

As our solutions developed, Swingtide recognized the importance of managing your third-party relationships. Understanding your current state helps you run your current business while developing a strategic approach to your future.

The foundation of managing your third-party relationships is timely and accurate information. Contract lifecycle management (CLM) is often a difficult subject for businesses to fully consider, and even more difficult to make informed, proactive decisions on. Regardless of size or industry, businesses frequently undervalue their contract management processes and policies and assume their current systems are adequate until faced with a major issue (i.e. failed audit, a dispute with a critical vendor, or a significant expense from an unexpected contract autorenewal).

Swingtide CLM partnered with Conga to help them with implementation services. Swingtide provides a holistic approach to contract lifecycle management, encompassing policies, processes, and tools, along with transition support, training, communication, and continuous improvement practices. While each of these components can improve a business’s CLM state, they must all be considered together for an organization to reap the full benefits of contract lifecycle management. A successful CLM implementation standardizes processes across the organization, mitigates risk, increases visibility into contractual obligations, and reduces unnecessary expenses from redundant or inactive contracts.

Our current focus on healthcare comes from expertise in the industry over the last ten years where we have assisted healthcare providers in everything from the development of vendor lifecycle management functions, competitively sourcing critical solutions, negotiating over 30,000 healthcare contracts with more than 8,000 suppliers, resolving simple and complex disputes, and managing critical suppliers. Our team of sourcing, contracting, technology, and supply chain experts will bring proven methodologies to all tasks. Our experience in healthcare allows our clients to learn from the experience of others while developing the right solution for their organization.

Swingtide

Healthcare

“a holistic approach to contract lifecycle management, encompassing policies, processes, and tools, training, communication, and continuous improvement practices”
Swingtide

Healthcare

“born to make things better for healthcare providers by delivering a service that provides third-party business management expertise at a reasonable cost”

Swingtide Healthcare was created to make things better for healthcare providers. We have a long history of helping large and small organizations in many industries improve their supplier relationships and transform their IT delivery. In working with healthcare clients, we have seen a need to customize and focus our solutions, acknowledging the complexity, immaturity, pace of change, risk, and critical cost and value challenges that impact this industry and the communities served.

Initially focused on healthcare information technology, the following dynamics within healthcare have led us to expand our offerings to address the lifecycle of all vendor relationships:

  • Information technology and protected data are part of most supplier relationships, including medical equipment and general services. The need to integrate and align solutions is greater than ever before while suppliers perform more strategic functions.
  • Most healthcare organizations are siloed and have struggled with addressing the needed integration between IT and traditional Supply Chain and the complexity to address the new risks that the proliferation of technology presents.
  • Vendor costs are too high or not aligned with business value. Healthcare providers are overspending for services received or for services no longer, or ever, needed.
  • Products and services cross internal organizations and should be managed at the relationship level to maximize the benefits, lever scale, and reduce administrative costs and confusion.
  • Compliance and other risks exist within vendor relationships and are not managed. Contractual obligations are not known or not acted upon and PHI protection, security requirements, and other compliance obligations are not governed.
  • Contract administration and management is inefficient. Activities are typically ad hoc and reactive; knowledge gained is not sustained by processes.

Over the last ten years, we have assisted healthcare providers in everything from the development of vendor lifecycle management functions, competitively sourcing critical solutions, negotiating over 30,000 healthcare contracts with more than 8,000 suppliers, resolving simple and complex disputes, and managing critical vendors.

Our experience in healthcare allows our clients to learn from the experience of others while developing the right solution for their organization.