We offer you expertise and resources to solve your problems with vendors or IT costs.

Overview

Swingtide offers tightly integrated teams of sourcing, contracting, financial, and technical experts. Our competitive advantage is the depth of experience and proven, practical solutions developed as leaders and advisors in many industries. Our fact-based methodologies provide sustainable benefits. By focusing on what’s right, we never suggest anything we wouldn’t have done ourselves from the client chair.

History

Swingtide, Inc. was founded in 2001 as a venture-backed software company. Swingtide has since been transformed to an employee-owned consulting firm with deep expertise in IT sourcing, technology management, and IT finance. Its methodologies have been developed over many years as senior IT executives and advisors to large and small companies across industries.

You benefit from our experience.

Our high-performance team is a rare mix of sourcing, contracting, financial, and technical experts. Meet some of our leaders. We’re a team you’ll like to work with.

Diane Carco

President

Diane Carco is an industry-leading expert in technology sourcing and contracting and has led Swingtide since 2005. Prior to that Diane has held CIO positions at global financial services entities. She is a CPA, co-author of The Smart Way to Buy Information Technology (AMACOM, 1998), and a recognized expert in helping companies get value from the full life-cycle of their third-party relationships.

Mark Barner

Mark serves as an executive consultant and healthcare practice lead for Swingtide after serving for 37 years in the IT services industry in such verticals as healthcare, state and local government, financial, and insurance. Mark had a lengthy stint in healthcare serving as CIO for several health systems and ministries within Ascension, a $23B operation. Mark is a skilled IT leader and has served on boards and audit committees within healthcare vertical. He has a passion for mentoring and coaching IT executives as well as going deep with CIOs on strategy and operational reviews such as IT assessments, structure, and design of the IT team and finding untapped value opportunities.

Chris Herman

Chris Herman is a senior sourcing and contracts professional with extensive experience with technology agreements of all types (outsourcing, software, hardware, consulting and network/telecommunications). He brings a depth and breadth of expertise not commonly found in the sourcing arena. While in his previous roles, Chris managed and optimized large portfolios of technology agreements, was responsible for strategic vendor relationships and realized tens of millions in cost savings in connection with outsourcing initiatives and acquisition and divestiture activities.

Kevin Haber

Chief Financial Officer

Kevin Haber is a proven executive who has served as the IT CFO for insurance and financial services companies and has led a variety of engagements across industries. He is experienced in translating the financial aspects of IT into understandable business cases, transparent budgeting, and customer charging. His leadership guides Swingtide and provides industry-leading thinking to various client engagements.

Tim Rindler

Tim Rindler is a highly skilled consultant who brings tremendous experience in enterprise-wide contract management system implementations and a hands-on approach to clients in a variety of industries. Tim has helped clients through significant organizational and processes changes, and enabled them to meet and exceed goals to increase transparency, reduce risk, and improve efficiency.

Doreen Farthing

Doreen is an executive consultant and leads Swingtide’s Complete Vendor Lifecycle Management practice. She brings a rare combination of legal and business acuity to our clients by advising on complete vendor lifecycle management solutions, IT and legal operations, and negotiating agreements. With almost 40 years of experience, Doreen is an executive who understands how legal, ethical, and compliance concerns impact strategic business and operational decisions. In addition to technology, she has experience in the services, manufacturing, software, automotive, and healthcare industries.

Robert Pope

Robert is a senior IT consultant with extensive experience in IT business management, sourcing, strategy creation, governance, relationship management, contracting, negotiations and vendor management. He has exceptional client relationship skills and excels in advising and collaborating with clients at the executive level. Robert has directed key client engagements for twenty years, including several multi-year strategic engagements with clients ranked in the Fortune 500 top 150.

Jim Sepulveda

Jim Sepulveda, is a proven professional with extensive experience developing financial models, metrics, and processes to assess and manage Information Technology operations. He is experienced in translating complex financial analysis into tangible business results. As assistant controller/IT for a large financial services company, he assisted in the development of financial mechanisms to capture, measure, and report IT costs and benefits, providing a foundation for robust IT budgeting and chargeback capabilities. As a Swingtide consultant he has assisted clients with negotiating complex sourcing deals.
Integrated Team of Experts

Our tightly integrated team of experts have a thorough understanding of IT, finance, and sourcing.

Lifecycle View

We take a holistic view of each transaction ensuring relationships can be administered through their life and appropriately reformed to address changing times.

Swingtide

Approach

We help our clients by integrating the financial, sourcing, and technical disciplines in the solution of each problem. You may face these complex problems once or twice. We address them every day.

Integrated Team of Experts

Our tightly integrated team of experts have a thorough understanding of IT, finance, and sourcing.

Lifecycle View

We take a holistic view of each transaction ensuring relationships can be administered through their life and appropriately reformed to address changing times.

Fact-Based Methodologies

We use a fact-based, detailed methodology that is customized to align with your corporate culture.

Tailor-Made Solutions

We offer solutions that meet your unique organizational requirements while leveraging best practices.

History

Founded in 2001 as a venture-backed software company. Swingtide has since been transformed to an employee-owned consulting firm with deep expertise in IT sourcing, technology management, and IT finance.

Our methodologies have been developed over many years as senior executives and advisors to large and small companies across industries. For nearly thirty years, the members of the current Swingtide team have worked together in solving technology business and supplier relationship problems.

Our solutions were initially developed out of necessity as a result of challenges we faced when we were in the client chair. From there, we have evolved these Swingtide methodologies through many different experiences over the years. The result is proven methodologies and solutions that address today’s problems.

Today, two areas of focus are Complete Vendor Lifecycle Management and Healthcare.

Swingtide

Complete Vendor Lifecycle Management

“a holistic approach to vendor lifecycle management, encompassing policies, processes, and tools, training, communication, and continuous improvement practices”
Swingtide

Complete Vendor Lifecycle Management

“a holistic approach to vendor lifecycle management, encompassing policies, processes, and tools, training, communication, and continuous improvement practices”

All businesses rely on external relationships. This simple truth is often overlooked by companies regardless of size or industry. To be successful, companies must depend on other businesses, individuals, or other outside parties for products or services, and more specifically, companies must rely on their contracts with these external parties to ensure their business needs are being met.

Even when the dependence on external parties is understood, the relationships aren’t managed with the same diligence as internal relationships. Many organizations do not know what is in their contracts with critical external parties, pay more than the contract requires, don’t comply with their own obligations, can’t find the documents, or just don’t manage the relationship. Ignoring contracts with external parties and the broader relationships they support – or simply choosing not to actively manage them – can have negative repercussions: business-disrupting disputes, constraints on strategic initiatives, regulatory exposure, compliance risk, and higher costs.

Swingtide CVLM provides a holistic approach to the full life cycle of the relationship with the external parties you rely upon. While traditional vendor lifecycle management typically encompasses the contract and how it is filed, Swingtide CVLM’s Complete Lifecycle Management approach includes sourcing, contracting, and vendor management with every step focused on the primary objective to get the most out of your external relationships.

Swingtide

Healthcare

“a holistic approach to contract lifecycle management, encompassing policies, processes, and tools, training, communication, and continuous improvement practices”
Swingtide

Healthcare

“created to make things better for healthcare providers by delivering a service that provides third-party business management expertise at a reasonable cost”
Swingtide Healthcare was created to make things better for healthcare providers. We have a long history of helping large and small organizations in many industries improve their supplier relationships and transform their IT delivery. In working with healthcare clients, we have seen a need to customize and focus our solutions, acknowledging the complexity, immaturity, pace of change, risk, and critical cost and value challenges that impact this industry and the communities served.

Initially focused on healthcare information technology, the following dynamics within healthcare have led us to expand our offerings to address the lifecycle of all vendor relationships:

  • Information technology and protected data are part of most supplier relationships, including medical equipment and general services. The need to integrate and align solutions is greater than ever before while suppliers perform more strategic functions.
  • Most healthcare organizations are siloed and have struggled with addressing the needed integration between IT and traditional Supply Chain and the complexity to address the new risks that the proliferation of technology presents.
  • Vendor costs are too high or not aligned with business value. Healthcare providers are overspending for services received or for services no longer, or ever, needed.
  • Products and services cross internal organizations and should be managed at the relationship level to maximize the benefits, lever scale, and reduce administrative costs and confusion.
  • Compliance and other risks exist within vendor relationships and are not managed. Contractual obligations are not known or not acted upon and PHI protection, security requirements, and other compliance obligations are not governed.
  • Contract administration and management is inefficient. Activities are typically ad hoc and reactive; knowledge gained is not sustained by processes.

Over the last ten years, we have assisted healthcare providers in everything from the development of vendor lifecycle management functions, competitively sourcing critical solutions, negotiating over 30,000 healthcare contracts with more than 8,000 suppliers, resolving simple and complex disputes, and managing critical vendors.

Our experience in healthcare allows our clients to learn from the experience of others while developing the right solution for their organization.